Effective Date: November 2, 2024
At Herssentia, we strive to ensure that you are completely satisfied with your purchase. If you need to return a product, please read our Refunds and Returns Policy below. This policy outlines the process, conditions, and timeframes for returns and refunds, ensuring clarity and fairness for both our customers and our business.
1. Eligibility for Returns
You may return items purchased from our website, herssentialshop.com, within 30 days of receiving your order, provided the following conditions are met:
- The product is in its original condition, unused, and in the original packaging.
- All tags, labels, and accessories that were included must be intact and returned with the product.
2. Non-Returnable Items
Certain items cannot be returned:
- Customized or personalized products.
- Products that show signs of use, damage, or alteration.
- Gift cards or any digital products.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at herssentialshop@gmail.com with your order number and a brief explanation of the reason for your return.
- Return Authorization: Upon review, we will issue a Return Authorization (RA) number if your return request is approved. This number must be included with your returned item.
- Return Instructions: We will provide you with specific instructions on how to return your product, including the return shipping address.
4. Return Shipping
- Cost of Return Shipping: Customers are responsible for covering the cost of return shipping, except in cases where we sent the wrong item or the product is defective.
- We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
5. Refund Process
- Processing Time: Once we receive your returned item, it will be inspected to ensure it meets our return conditions. Refunds will be processed within 5-10 business days after we receive the item.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that your bank or credit card provider may take additional time to process the refund.
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
7. Customer Support
For questions or assistance regarding returns, please contact our customer support team:
Herssentia
Email: herssentialshop@gmail.com
Address: Rosgartenstrasse 44, 8280 Kreuzlingen
Our customer support team is here to help and will respond to your inquiries promptly.
8. Changes to This Policy
We reserve the right to update this Refunds and Returns Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our practices.